1. Overview

This Return and Refund Policy applies to purchases made through SunflowerAroma, operated by H O W Enterprise Sdn. Bhd., company registration number 201601022126 (1193065-M).

We want orders to arrive correctly and in good condition. If your item is damaged, defective, wrong, missing, expired, or materially different from the product description, contact us promptly so we can review and offer an appropriate remedy.

This Policy does not exclude, restrict, or limit any rights you may have under applicable Malaysian consumer protection law.

2. Return Window

Please contact us within 7 days after delivery if you wish to request a return, refund, exchange, or replacement.

For parcels that arrive damaged, please contact us within 48 hours after delivery so that the parcel condition can be documented while the courier evidence is still fresh.

Requests made after the applicable timeframe may be declined unless required by law or approved by us at our discretion.

3. Eligible Return, Refund, Exchange, or Replacement Reasons

You may request a return, refund, exchange, or replacement if one of the following applies:

• The item was not received.
• The item was damaged during delivery.
• The item is defective.
• The wrong item, scent, size, variant, or quantity was sent.
• Part of the order is missing.
• The item is expired at the time of delivery.
• The item is materially different from the product description.
• The parcel or item has another issue caused by our error or courier handling.

4. Change-of-Mind Returns

We may accept change-of-mind returns for eligible items if the request is made within 7 days after delivery and the item is unopened, unused, sealed, undamaged, and in its original packaging.

For hygiene, safety, and product quality reasons, opened, used, unsealed, or improperly stored products are not eligible for change-of-mind returns.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable unless the return is due to our error, a defective item, damaged item, wrong item, missing item, expired item, or item materially different from the product description.

5. Non-Returnable Items

Unless the item is defective, damaged on delivery, wrongly supplied, expired, missing, or materially different from the product description, we cannot accept returns for the following:

• Opened, used, or unsealed products.
• Products with damaged, broken, or missing safety seals.
• Products not in original packaging.
• Products damaged due to misuse, improper storage, negligence, or normal wear.
• Items returned without our prior approval or without proof of purchase.
• Free gifts, samples, testers, or promotional items unless defective or wrongly supplied.
• Gift cards, digital products, or non-physical items where applicable.
• Items that cannot be returned for hygiene, safety, legal, or courier restriction reasons.

6. Return Condition Requirements

Returned items must be packed securely to prevent damage during return delivery. Where possible, please use the original parcel packaging or similar protective packaging.

For approved change-of-mind returns, the item must be unopened, unused, sealed, undamaged, and in its original packaging with all accessories, inserts, labels, and promotional items included.

If returned items arrive damaged due to poor return packaging or are not in the approved return condition, we may reduce or reject the refund where permitted by law.

7. How to Request a Return

To request a return, refund, exchange, or replacement, contact us at [email protected]. Please do not send items back before receiving our return instructions.

Please include the following information so we can assess your request:

• Order number.
• Full name and contact email used for the order.
• Product name and quantity affected.
• Clear description of the issue.
• Photos or video of the item.
• Photos of the parcel, outer packaging, inner packaging, and shipping label for damaged, wrong, missing, or courier-related issues.
• Any relevant tracking number, delivery proof, or courier notification.
• Your preferred remedy, such as replacement, exchange, refund, or store credit.

8. Return Shipping Costs

We will bear reasonable return or re-delivery shipping costs where the return is due to our error, a defective item, damaged item, wrong item, missing item, expired item, or item materially different from the product description.

For change-of-mind returns or returns not caused by our error, the customer is responsible for return shipping costs and any related courier charges.

If you return an item without our approval or without following our return instructions, we may be unable to process the return or reimburse shipping costs.

9. Inspection and Approval

All return, refund, exchange, and replacement requests are subject to review. We may inspect the returned item, photos, videos, courier records, order records, and other relevant evidence before approving a remedy.

If your request is approved, we may offer a replacement, exchange, refund, store credit, partial refund, or another remedy appropriate to the issue and permitted by law.

If your request is not approved, we will explain the reason where appropriate. You may be responsible for any cost to return the item back to you if the item was sent to us without approval or does not meet the return requirements.

10. Refund Method and Timeline

Approved refunds will usually be processed to the original payment method within 7-14 business days after approval.

Your bank, card issuer, e-wallet, payment gateway, or payment provider may require additional time to post the refund to your account.

Shipping fees, return shipping fees, handling fees, and promotional discounts may be non-refundable unless the return is due to our error, a defective item, damaged item, wrong item, missing item, expired item, or item materially different from the product description.

11. Exchanges and Replacements

Exchanges and replacements are subject to stock availability.

If the same item is unavailable, we may offer an alternative item of equal value, store credit, or refund where appropriate.

Replacement delivery time depends on stock availability, order processing, courier handover, and the delivery destination.

12. Sale Items, Bundles, Gifts, and Promotions

If your order included a bundle, set, free gift, sample, discount, voucher, or promotional item, all related items may need to be returned together before a refund is processed.

If only part of a promotional order is returned, the refund may be adjusted to reflect the value of retained items, used vouchers, bundle pricing, free gifts, or promotional benefits where permitted by law.

13. Late or Missing Refunds

If your refund has been approved but has not appeared after the expected processing time, please first check with your bank, card issuer, e-wallet, or payment provider.

If you still need help, contact us at [email protected] with your order number and refund approval details.

14. Contact Us

For return, refund, exchange, or replacement requests, contact us at [email protected].

H O W Enterprise Sdn. Bhd. registered business address: Lot 9930, No. 86, 1st Floor, Block J, RH Plaza, Jalan Lapangan Terbang, Kuching, Sarawak 93250, Malaysia.

1. Introduction

This Privacy Policy and Personal Data Protection Notice explains how H O W Enterprise Sdn. Bhd. collects, uses, stores, discloses, transfers, and protects your personal data when you visit, browse, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with SunflowerAroma.

We issue this Notice in accordance with the Malaysian Personal Data Protection Act 2010, including applicable amendments, regulations, standards, codes of practice, and guidelines issued under it.

By using our website or providing personal data to us, you acknowledge that you have read and understood this Notice. Where we rely on consent, you may withdraw your consent as described in this Notice, subject to legal or contractual restrictions and reasonable notice.

2. Who We Are

SunflowerAroma is operated by H O W Enterprise Sdn. Bhd., company registration number 201601022126 (1193065-M), with its registered business address at Lot 9930, No. 86, 1st Floor, Block J, RH Plaza, Jalan Lapangan Terbang, Kuching, Sarawak 93250, Malaysia. For the purposes of Malaysian personal data protection law, we are the data controller responsible for personal data that we collect and process in connection with this website and our ecommerce services.

If you have questions about this Notice or how we handle personal data, you may contact us at [email protected].

3. Personal Data We Collect

The personal data we collect depends on how you interact with us. We only collect personal data that is reasonably necessary for our business, ecommerce, customer service, security, marketing, analytics, and legal purposes.

• Identity data, such as your name and account profile details.
• Contact data, such as email address, phone number, billing address, and shipping address.
• Account data, such as login identifiers, authentication status, account preferences, saved addresses, wishlist activity, and order history.
• Order and transaction data, such as products purchased, cart information, payment status, refund records, delivery status, and transaction references.
• Customer support data, such as messages, requests, complaints, reviews, returns, exchanges, and related correspondence.
• Technical data, such as IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location derived from technical data, logs, and security events.
• Marketing and preference data, such as newsletter subscription status, consent records, product interests, and communication preferences.
• Cookie and analytics data, such as session identifiers, cart/session cookies, website usage data, and analytics events.

4. Sensitive Personal Data

We do not intentionally collect sensitive personal data unless it is necessary for a specific purpose or you voluntarily provide it to us. Sensitive personal data may include information about health, medical conditions, religious beliefs, political opinions, criminal records, or similar protected categories.

If you choose to provide information about allergies, sensitivities, skin concerns, pregnancy, medical conditions, or other health-related matters when contacting us or reviewing products, we will use it only for the purpose for which it was provided, such as responding to your request. Our products and website content are not a substitute for professional medical advice.

5. Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you when you create an account, place an order, submit a form, leave a review, subscribe to marketing, contact customer support, or otherwise communicate with us.
• Automatically through cookies, server logs, analytics tools, security tools, and similar technologies when you use our website.
• From payment processors, delivery partners, authentication providers, ecommerce infrastructure providers, customer support tools, marketing platforms, or other service providers that support our business.
• From public sources or third-party platforms where you interact with our official pages, campaigns, or advertisements.

6. Purposes of Processing

We may collect, use, disclose, store, or otherwise process personal data for the following purposes:

• To create, verify, secure, and manage your account.
• To process orders, payments, refunds, returns, exchanges, delivery, and customer service requests.
• To communicate with you about your account, cart, orders, payment status, delivery status, returns, support requests, and important service updates.
• To personalize your shopping experience, remember preferences, maintain carts and wishlists, and improve website usability.
• To verify transactions, prevent fraud, detect abuse, protect our website, troubleshoot errors, and maintain system security.
• To manage product reviews, feedback, surveys, promotions, campaigns, and loyalty or referral activities.
• To send marketing communications, promotional offers, product updates, or newsletters where you have consented or where applicable law allows us to do so.
• To analyze website performance, customer behavior, product demand, campaign performance, and business operations.
• To maintain business, tax, accounting, audit, compliance, and legal records.
• To comply with applicable laws, regulations, court orders, regulatory requests, enforcement requests, or legal processes.
• To protect our legal rights, enforce our terms, resolve disputes, and manage risk.

7. Mandatory and Voluntary Personal Data

Some personal data is mandatory because we need it to provide the website, process purchases, arrange delivery, respond to support requests, prevent fraud, or comply with legal and accounting obligations.

If you do not provide mandatory personal data, we may be unable to create or maintain your account, process your order, collect payment, arrange delivery, issue refunds, respond to your requests, or provide certain parts of the Service.

Personal data for direct marketing, non-essential cookies, surveys, reviews, or optional promotions is generally voluntary. Refusing or withdrawing consent for these optional activities will not prevent you from purchasing products, but it may limit certain optional features or communications.

8. Disclosure of Personal Data

We may disclose personal data to the following categories of parties, only where reasonably necessary for the purposes described in this Notice or where permitted or required by law:

• Payment gateways, banks, card networks, fraud screening providers, and payment processors.
• Delivery companies, fulfilment partners, warehouse partners, and logistics providers.
• Website hosting providers, cloud infrastructure providers, database providers, CDN providers, ecommerce platform providers, and technical support vendors.
• Email, SMS, WhatsApp, push notification, customer support, CRM, analytics, advertising, and marketing service providers.
• Authentication, security, monitoring, logging, and fraud prevention service providers.
• Professional advisers, auditors, accountants, insurers, bankers, lawyers, consultants, and other representatives.
• Government authorities, regulators, courts, law enforcement agencies, dispute resolution bodies, or parties involved in legal proceedings.
• Business partners or successors in connection with a merger, acquisition, restructuring, sale of assets, investment, financing, or transfer of all or part of our business, subject to appropriate safeguards.

9. Payment Data

Payments may be processed by third-party payment gateways or payment processors. We may receive payment status, transaction references, masked payment details, refund status, and fraud screening information, but we do not intend to store your full payment card number or full card security code on our own systems.

Your payment information is handled by the relevant payment provider according to its own terms, privacy notice, and security standards. Please review the payment provider notices where applicable.

10. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, keep you signed in, maintain your cart, remember preferences, understand website performance, secure the Service, and support marketing or analytics activities.

Cookies used on our website may include strictly necessary cookies, functionality cookies, analytics cookies, security cookies, and marketing cookies. Some cookies are set by us, and others may be set by service providers such as analytics, advertising, payment, authentication, or customer support tools.

You can control cookies through your browser settings. If you block strictly necessary cookies, parts of the website, checkout, account, cart, or security functions may not work properly. Where required by applicable law, we will request your consent before using non-essential cookies.

11. Marketing Communications

We may send you marketing emails, product updates, promotions, or newsletters if you have subscribed, consented, or where applicable law permits us to do so.

You may opt out of marketing communications at any time by using the unsubscribe instructions in our messages or by contacting us at [email protected]. We may still send non-marketing communications, such as order confirmations, delivery updates, security notices, account notices, and service-related messages.

12. Cross-Border Transfer of Personal Data

We may transfer, store, or process personal data outside Malaysia where our service providers, hosting providers, payment processors, analytics providers, communication tools, or business partners are located outside Malaysia or use infrastructure outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the receiving party protects the personal data in a manner consistent with Malaysian personal data protection requirements, including through contractual safeguards, security measures, due diligence, or other lawful transfer mechanisms where applicable.

13. Security of Personal Data

We take reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encrypted transmission, secure authentication, vendor controls, logging, monitoring, backups, and staff or contractor confidentiality obligations.

No website, payment system, email, or online transmission is completely secure. You are responsible for keeping your account login details confidential and for notifying us promptly if you believe your account or personal data may have been compromised.

14. Retention of Personal Data

We retain personal data only for as long as it is necessary for the purposes described in this Notice, unless a longer retention period is required or permitted by law.

Order, payment, tax, accounting, audit, legal, and dispute records may be retained for the period required for business records, statutory compliance, tax, accounting, audit, dispute resolution, and legal purposes. This period may typically be up to seven years where required for accounting, tax, or legal records.

Account data may be retained while your account remains active and for a reasonable period after account closure where needed for legal, security, fraud prevention, accounting, or dispute resolution purposes. Marketing data is retained until you unsubscribe, withdraw consent, or the data is no longer required.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or permanently de-identify it.

15. Your Rights

Subject to the PDPA and applicable legal restrictions, you may have the following rights in relation to your personal data:

• Request access to personal data that we hold about you.
• Request correction of personal data that is inaccurate, incomplete, misleading, or not up to date.
• Withdraw consent for processing that is based on consent, subject to legal or contractual restrictions and reasonable notice.
• Request that we limit or stop processing personal data for direct marketing.
• Object to or restrict certain processing where permitted by law.
• Request deletion or anonymization where the personal data is no longer required and we have no legal basis to retain it.
• Request data portability where applicable, technically feasible, and required under Malaysian personal data protection law.
• Make a complaint to us or to the relevant Malaysian personal data protection authority.

16. How to Make a Rights Request

To make a request, contact us at [email protected]. We may need to verify your identity before responding to your request. We may also ask for additional information to help us locate the relevant records.

We will respond within the timeframe required by applicable law. In some cases, we may refuse a request or charge a fee where permitted by law, such as where a request is repetitive, excessive, unsupported, or legally restricted. If we refuse a request, we will explain the reason where required.

17. Data Breach Notification

If we become aware of a personal data breach that is required to be notified under Malaysian personal data protection law, we will take reasonable steps to assess, contain, investigate, and remediate the breach.

Where required, we will notify the Personal Data Protection Commissioner and affected individuals in accordance with the PDPA and applicable guidance issued by the Commissioner.

18. Children and Minors

Our website and products are not intended for children. We do not knowingly collect personal data from children without appropriate consent from a parent or legal guardian where required by law.

If you believe that a child has provided personal data to us without appropriate consent, please contact us at [email protected] so that we can review and take appropriate action.

19. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment services, delivery tracking pages, social media pages, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

Please review the privacy notices of those third parties before providing personal data to them.

20. Changes to This Notice

We may update this Notice from time to time to reflect changes in our practices, technologies, legal requirements, service providers, or business operations.

The updated version will be posted on this page with a revised last updated date. Your continued use of the website after an updated Notice is posted means you acknowledge the updated Notice.

21. Contact Us

If you have any questions, requests, complaints, or concerns about this Notice or our handling of personal data, please contact H O W Enterprise Sdn. Bhd. at [email protected].

Please include enough information for us to identify you and understand your request. Do not send sensitive information unless it is necessary for your request.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction when using the Service, including copyright laws.

You must not transmit worms, viruses, malicious code, or any code of a destructive nature. A breach or violation of any of these Terms may result in immediate termination of your access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks by the relevant payment processors and service providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

This site may contain certain historical information. Historical information is not current and is provided for your reference only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site unless required by law. You agree that it is your responsibility to monitor changes to our site.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content of it, without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service, except where liability cannot be excluded under applicable law.

5. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy, if applicable.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer or device display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

These restrictions may include orders placed by or under the same customer account, the same payment card, or orders that use the same billing or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or other parties purchasing for resale.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.

7. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools on an as-is and as-available basis without warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools, except where liability cannot be excluded under applicable law.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also offer new services or features through the website in the future. Such new features or services shall also be subject to these Terms of Service.

8. Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have liability or responsibility for third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites, except where liability cannot be excluded under applicable law.

Please review third-party policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

9. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions, or without a request from us you send creative ideas, suggestions, proposals, plans, reviews, feedback, or other materials by online form, email, postal mail, or otherwise, you agree that we may edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party intellectual property rights or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive, or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy and applicable Malaysian personal data protection laws, where applicable.

11. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

12. Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content for the following purposes:

• For any unlawful purpose.
• To solicit others to perform or participate in unlawful acts.
• To violate any international, federal, state, provincial, or local regulations, rules, laws, or ordinances.
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic.
• To submit false or misleading information.
• To upload or transmit viruses or any other type of malicious code.
• To collect or track the personal information of others.
• To spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise interfere with the Service.
• For any obscene or immoral purpose.
• To interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet.

13. Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided as-is and as-available for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall H O W Enterprise Sdn. Bhd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise, arising from your use of the Service or any products procured through the Service, except to the extent such liability cannot be excluded or limited under applicable law.

Where applicable law does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless H O W Enterprise Sdn. Bhd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

Such determination shall not affect the validity and enforceability of any other remaining provisions.

16. Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part of them.

17. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

18. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.

19. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20. Contact Information

Questions about these Terms of Service should be sent to us at [email protected].

H O W Enterprise Sdn. Bhd., company registration number 201601022126 (1193065-M), is the operator of this website and store. Our registered business address is Lot 9930, No. 86, 1st Floor, Block J, RH Plaza, Jalan Lapangan Terbang, Kuching, Sarawak 93250, Malaysia.